Refund Policy

Last Updated: 21.07.2026

Thank you for choosing Estimo.

We want you to have confidence in our service. Please read this Refund Policy carefully before purchasing a subscription.

1. Free Plan

Estimo offers a free plan that allows users to experience the platform before subscribing.

We encourage all users to try the free version to determine whether Estimo meets their needs before purchasing a paid subscription.

2. Subscription Payments

Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select.

By subscribing, you authorise us to charge your chosen payment method on each renewal date unless your subscription is cancelled before renewal.

3. Cancellation

You may cancel your subscription at any time through your account settings or via the Stripe Customer Portal.

If you cancel your subscription:

• Your subscription will remain active until the end of your current billing period.
• You will not be charged again unless you choose to reactivate your subscription.
• You will continue to have access to your paid features until your subscription expires.

4. Refunds

Unless required by applicable law, subscription payments are generally non-refundable once your billing period has begun.

We do not normally provide refunds for:

• Partially used subscription periods
• Unused AI estimates
• Change of mind
• Failure to cancel before the renewal date
• Reduced usage of the service
• Inactivity during an active subscription

5. Exceptional Circumstances

We may, at our sole discretion, consider refunds in exceptional situations, including:

• Duplicate payments
• Billing errors caused by us
• Technical issues that prevented access to the service for an extended period and could not be resolved
• Other circumstances where we believe a refund is appropriate

Any refund granted under these circumstances does not create an ongoing obligation to provide refunds in similar situations.

6. Consumer Rights

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws.

Where required by law, eligible customers may have statutory cancellation or refund rights.

7. Immediate Access to Digital Services

By subscribing to Estimo and accessing paid features immediately, you acknowledge that the service begins as soon as your subscription is activated.

Where applicable under law, you understand that your statutory cancellation rights for digital services may be affected once the service has commenced.

8. Failed Payments

If a payment cannot be processed:

• Your subscription may be suspended or downgraded to the Free plan.
• Access to paid features may be restricted until payment is successfully received.

9. Subscription Changes

You may upgrade or downgrade your subscription at any time.

Any changes to your subscription will be processed in accordance with our billing provider's subscription rules and may take effect immediately or at the start of your next billing cycle, depending on the change.

10. Contact Us

If you believe you have been charged incorrectly or wish to discuss your subscription, please contact us.

Email: support@estimoapp.com

We aim to respond to all billing enquiries within 2 business days.

Payment processing, disputes and chargebacks are handled in partnership with our payment provider, Stripe.